Finnforest at Glee | 31 May 2007 |
Since its inception in 2001, Finnforest's Home Delivery service has completed almost 30,000 home deliveries of Garden Inspirations products of which there is a mix of log cabins, decking, arbours, fence panels and decking accessories. Located in Hall 4 on stand B4/C5 at Glee, visitors are invited to share in Finnforest's unrivalled value-added service story that ensures total customer satisfaction from day one.
In putting its customers first, Finnforest UK is able to provide a range of services that is second to none in supporting its Garden Trade, DIY and Merchant partners.
Recognising that the ability to deliver its products direct to end user's homes is invalauble to retailers and consumers, Finnforest has honed its logistics capability to make its Home Delivery service number one in the marketplace.
Every Garden Inspirations purchase is individually managed by Finnforest's experienced and dedicated customer service team, which handles some 1,000 home deliveries each month.
From the moment an end-user places their order at the garden centre, DIY or merchant store, responsibility is taken by Finnforest to process and acknowledge the order, contact the customer, send on instruction manuals prior to delivery, arrange a convenient delivery time, and hand-deliver the products in one of a fleet of purpose-built delivery vehicles.
Once the consumer has received their Garden Inspirations delivery, Finnforest monitors their satisfaction to ensure consistent service levels in customer service. Every aspect of the purchase is recorded and monitored, from the politeness of staff to the clarity of the step by step build guides.
Attracting a consumer to the point of making the purchasing decision on a log cabin, deck kit, pergola or arbour, is a challenge for the retailer or merchant in its own right. Finnforest is able to support its partners in marketing its Garden Inspirations products with aspirational literature and attention-grabbing point of sale material and functional product display units.
These in-store measures are complemented by a buoyant advertising and PR campaign, which is targeted at driving consumers to the various sales outlets across the country.
Of course this activity is all underpinned by customer research and exciting product innovation, with an aim to tap into the latest trend for stylish al fresco living to inspire the marketplace.
For further information on Finnforest's Garden Inspirations products visit www.finnforest.co.uk, to find out more about the way Finnforest offers its partners added value service and support call 0800 004444.
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Finnforest UK
The Heights
59/65 Lowlands Road
Harrow on the Hill, Middlesex
HA1 3AE
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